Event Refund / Cancellation Policy / CPD

Event Cancellation by Sponsor

  1. Moonstone reserves the right to cancel an event.
  2. If Moonstone cancels an event, registrants will be provided with at least 24-hour notice of such cancellation and offered a full refund.
  3. Should circumstances arise that result in the postponement of an event, Moonstone reserves the right to either issue a full refund or transfer registration to the same event at the new, future date.

Registration Cancellation by Participant

  1.  Unless specifically stated on registration materials, all cancellation request must be received in writing. The deadline to receive a refund for your registration is 10 days prior to the event. All cancellations must be     made in writing and carries a 10% administration fee.
  2. Cancellations received after the stated deadline will not be eligible for a refund.
  3. No show / non-attendance on the day: Refunds will not be made for registrants that are unable to attend an event.
  4. All refund requests must be made by the attendee or credit card holder.
  5. Refund requests must include the name of the attendee and/or Invoice number as well as proof of banking details. All eligible refunds will be actioned within 14 days after receiving the refund request.

Important when attending CPD events

  1. Participants attending an event accredited for CPD purposes and who wish to claim the hours allocated to the event have to be present for the full duration of the event. No apportioning of hours will be undertaken. Moonstone reserves the right to require participants to sign in and out of events.
  2. In order for Moonstone to confirm attendance to the accrediting recognized body, Moonstone must be in a position to verify the identity of the participant. Verification of identity can only be performed by the presentation of a valid ID document, passport or drivers licence by the participant.
  3. Only duly registered participants will be eligible for CPD hours. Participants may not substitute themselves with other persons, unless agreed to in writing by Moonstone, which agreement must take place at least 72 hours prior to the event.
  4. Proof of attendance will only be provided post event and on completion of all necessary verification procedures by Moonstone, which may take up to 15 business days.

These above policies apply to all Moonstone Events unless otherwise noted in the corresponding event materials.
Please read all individual event information thoroughly.