Terms & Conditions

Event Cancellation by Sponsor

  1. Moonstone reserves the right to cancel an event.
  2. If Moonstone cancels an event, registrants will be provided with at least 24-hour notice of such cancellation and offered a full refund.
  3. Should circumstances arise that result in the postponement of an event, Moonstone reserves the right to either issue a full refund or transfer registration of the same event to the new, future date.

Registration Cancellation by Participant

  1. Unless specifically stated on registration materials, all cancellation requests must be received in writing. The deadline to receive a refund for your registration is 7 days prior to the event. All cancellations must be made in writing and carries a 10% administration fee.
  2. Cancellations received after the stated deadline will not be eligible for a refund.
  3. No show / non-attendance on the day: Refunds will not be made for registrants that are unable to attend an event.
  4. All refund requests must be made by the attendee or credit card holder.
  5. Refund requests must include the name of the attendee and/or Invoice number as well as proof of banking details. All eligible refunds will be actioned within 14 days after receiving the refund request.

Important when attending CPD events

  1. Participants attending an event accredited for CPD purposes and who wish to claim the hours allocated to the event have to be present for the full duration of the event. No apportioning of hours will be undertaken. Moonstone reserves the right to require participants to sign in and out of events, and/or to provide confirmation of continued attendance through other activities when attending an online event.
  2. In order for Moonstone to confirm attendance to the accrediting recognised body, Moonstone must be in a position to verify the identity of the participant. Verification of identity can only be performed by the presentation of a valid ID document, passport or driving licence by the participant.
  3. Only duly registered participants will be eligible for CPD hours. Participants may not substitute themselves with other persons, unless agreed to in writing by Moonstone, which agreement must take place at least 72 hours prior to the event.
  4. Proof of attendance will only be provided post event and on completion of all necessary verification procedures by Moonstone, which may take up to 15 business days.

Specific arrangements relating to Webinars

  1. All participants will receive a confirmation email containing information related to joining and participating in the webinar prior to the event.
  2. If the participant was duly registered for the webinar but could not access it on the day of the webinar, or the participant was unable to attend the full webinar due to technical or internet connectivity difficulties, the participant will be afforded the opportunity to still be eligible for CPD hours by requesting a link to a recording of the webinar where after the participant will be required to complete and submit a subsequent assessment on the content discussed in the webinar.
  3. The link and assessment must be requested from events@moonstonecompliance.co.za within 3 business days after the webinar. Kindly include the participant’s full name, ID Number, order number and reason for non-attendance in the email.
  4. If the participant does not view the recording, and complete and submit the assessment within 7 days after receipt of the link to the recording, the participant will not be able to claim any CPD hours associated with the webinar.

Terms and Conditions for Downloadable Products

  1. Introduction
    1. These terms and conditions set out the terms and conditions between you, the customer, and Moonstone Compliance (Pty) Ltd. (hereinafter referred to as “us”, “we”, “our”), governing the use of our website and our downloadable products, including the content therein (the “products”).
    2. Your use of our website, and purchase, download and use of our products, constitutes your full acceptance of these terms and conditions.
    3. If you do not agree with these terms and conditions, you should not use our website or purchase, download or use any of our products.
  2. Access and Use
    1. Your purchase of one of our products constitutes our granting to you of access on a once-off and non-exclusive, non-sublicensable, non-transferable right to download and access that product for your own personal use and reference, which may include the conversion of the product to an image or other format for your own storage, retention and reference (the “purpose”).
    2. The granting of the access referred to in clause 2.1 excludes any additional services whereby professional advice and/or guidance is given on the subject matter of the products.
    3. You agree that under no circumstances shall you use, or shall you be permitted to use, the product other than for the aforesaid purpose. For the avoidance of doubt, you shall not copy, re-sell, sublicense, rent out, share or otherwise distribute any of our products, whether modified or not, to any third party.
    4. Without limitation, external professional service providers, such as attorneys, accountants and outsourcers are specifically excluded from your right of use of the products.
    5. You agree not to use any of our products in a way which might be detrimental to us or damage our reputation.
  3. Intellectual Property
    1. The products, whether modified or not and all intellectual property and copyright contained therein, are and shall at all times remain our sole and exclusive property.
    2. You agree that under no circumstances, whether the product has been modified or not, shall you have or attempt to claim ownership of any intellectual property rights or copyright in the product.
  4. Refunds
    1. Once a downloadable product has been purchased by you, and you have accessed and downloaded the content of the product, no right of cancellation or refund exists, due to the electronic nature of our products.
    2. Any refunds shall be considered at our sole and absolute discretion.
    3. We reserve the right to alter any of our prices from time to time.
  5. Warranties and Liability
    1. We make every effort to ensure that our products are accurate and fit for the use of our customers. However, we take no responsibility for the suitability of the product, and we provide no warranties as to the function or use of the product, whether express, implied or statutory, including without limitation any warranties of merchantability or fitness for a particular purpose.
    2. You agree to indemnify us against all liabilities, claims, demands, expenses, actions, costs, damages, or loss arising out of your breach of these terms and conditions, or arising out of your use of the products.
    3. We shall not be liable to you or any party for consequential, direct, indirect or special damages including but not limited to damages for loss of profits, business or anticipated benefits whether arising under delict, contract, negligence or otherwise whether or not foreseen, reasonably foreseeable or advised of the possibility of such damages.
    4. You agree that the downloadable products purchased constitute customisable templates only and that the content of same will not be construed as professional “advice” and/or “guidance” for purposes of these terms and conditions.
  6. General
    1. These terms and conditions constitute the entire agreement and understanding between you and us for the supply of downloadable products and shall supersede any prior agreements whether made in writing, orally, implied or otherwise.
    2. The failure by us to exercise or enforce any right(s) under these terms and conditions shall not be deemed to be a waiver of any such right(s) or operate to bar the exercise or enforcement thereof at any time(s) thereafter.
    3. The unenforceability of any single provision within these terms and conditions shall not affect any other provision hereof.
    4. These terms and conditions, your acceptance thereof, and our relationship with you shall be governed by and construed under South African law, and you irrevocably submit to the exclusive jurisdiction of the Western Cape High Court and/or Magistrate’s courts over any claim, dispute or matter arising under or in connection with these terms and conditions or our relationship with you.